Eunorau FAT-HD - Electric Bike

Delivery Information - Australia Wide Policy 

We strive to ensure that your orders are delivered promptly and securely. Below are the details of our shipping process and options:

Order Dispatch

• Orders are shipped within 24–48 hours after confirmation (Monday to Friday).
• All items are dispatched from our warehouse, carefully packaged to ensure they reach you in perfect condition.

Delivery Options

Express Delivery

• Delivery Time: 1–5 working days (excluding weekends)

Standard Delivery

• Delivery Time: 5–10 working days (excluding weekends).

Tracking Your Order

• Once your order is shipped, we’ll provide a tracking number via email.
• You can use the tracking number to monitor the status and progress of your shipment.

Additional Information

• Delivery times are estimates and may vary based on your location and external factors such as weather or holidays.
• We partner with reliable shipping carriers to ensure safe and efficient delivery.

Need Assistance?

If you have questions about your delivery or need help tracking your order, our Customer Support Team is here to assist you.

Contact us at info@bykebox.au for any enquiries.

Returns & Exchanges Policy

Our Commitment
We want you to be completely satisfied with your purchase. If you change your mind or encounter any issues, we offer a 60-day refund or exchange policy for unused and unopened items.

General Return Policy

Eligibility

To qualify for a return, items must meet the following criteria:

• Be unused, unopened, and in their original condition.
• Include all original tags, packaging, and accessories.
• A receipt or proof of purchase is required.

Note: Items showing any signs of use, assembly, or damage are not eligible for return.

Return Shipping Costs

• Customer Responsibility: Return costs, including a restocking and shipping fee, will be deducted from your refund unless the return is due to a quality issue (e.g., defective or damaged items).
• Our Responsibility: If the item is confirmed to have a quality issue, we will cover all return shipping fees.

Return Fees (Australia):

• E-Bike Returns: $249.99 (includes restocking and shipping fees)
• E-Scooter Returns: $139.99 (includes restocking and shipping fees)
• Kids' E-Bikes and E-Scooters: $99.99 (includes restocking and shipping fees)

Important: Original shipping costs are non-refundable unless the item is defective.

Returns sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at info@bykebox.au for assistance.

Exchanges

For a quicker exchange process:

• Contact us at info@bykebox.au for assistance.

Refunds

• Refunds are processed to the original payment method once your return is inspected and approved.
• Processing Time: Refunds typically take up to 10 business days. Additional delays may apply based on your bank or credit card company.
• Non-Refundable Shipping Costs: Shipping costs from the original purchase are not refunded unless the item is defective.
• If you haven’t received your refund within 15 business days, please contact us for support.

How to Initiate a Return

To start a return, email our Customer Support Team at info@bykebox.au with your order details. We will provide further instructions and ensure compliance with consumer protection guidelines.